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Call Center
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+90 (0216) 681 81 81
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| Contact Center Solutions |
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Our contact center solutions are designed to help you retain, grow, and increase customer loyalty
Customers evaluate the quality of service on their total experience with you. That’s the sum total of impressions made throughout the relationship, across multiple channels, over time. That's why it's important to have a call center management solution in place that integrates easily, is user-friendly, allows for performance monitoring and maximizes your investment in people and technology.
Transform your customer contact
Our contact center solutions will transform the way you communicate with your customers. We offer tailored CRM strategies and solutions designed especially for the call center environment that help you retain, grow, and increase customer loyalty. They can also help increase the productivity of your workforce, improve business processes, manage information easily and ensure you achieve maximum value from your investment.
We have a wealth of experience in call center technology and CRM integration. This makes us the ideal partner to tailor make a solution to meet your particular needs. Our contact center portfolio suits every type and size of organization and range of customer experiences. From the customer service call center to collections, we have the mission-critical CRM applications you need to retain and grow your customer base.
You can find out more about the OpenScape portfolio on the following pages:
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OpenScape Contact Center
A set of integrated packaged software applications covering multi-channel inbound, outbound and IVR that improve the effectiveness and efficiency of your call center operations. |
OpenScape Contact Center Enterprise
Multi-site, multi-channel skills based routing and reporting engine for inbound voice, email, web chat, FAX, voicemail, and callbacks for medium to large contact centers. |
OpenScape Contact Center Agile
Single-site, multi-channel group based routing and reporting engine for inbound voice, email, FAX, voicemail and callbacks for small to medium-sized contact centers. |
OpenScape Contact Center Campaign Director
Standalone or integrated outbound contact management solution using patented predictive dialing, campaign, and list management as well as call recording capabilities. |
OpenScape Contact Center Voice Portal
Software-only, open, standards-based self-service platform supporting touchtone and speech-enabled services, integrated with business applications and databases.
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info@orcom.com.tr
+90-216-681-8181
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